Audience Ops Terms of Service

Terms of Service

By registering, accessing or using any services developed, operated, provided, maintained or hosted by Audience Ops (hereinafter “AO”) including all websites and IP addresses available at and configured for use at you agree to be bound to the following terms and conditions (“Terms of Service.”) and you agree that it is enforceable as if it were a written negotiated agreement signed by AO and you.

AO, in its sole discretion, reserves the right to revise, update and change the Terms of Service from time to time without notice to you, and you agree to be bound by such modifications or revisions. Any new features that augment or enhance the current Service, including the release of new features and resources, shall be subject to the Terms of Service.


Account Terms

  1. You must be 18 years or older to use AO.
  2. You must provide a valid email address and any other information requested in order to complete the signup process and/or continued use of AO. You further agree to timely update such information as such information changes.
  3. AO reserves the right to terminate your use of the services upon the discovery that the information you provided is not complete or accurate.
  4. You are responsible for all content (including email content) that is published and/or sent on your behalf that occurs under your account and under other accounts that are created on AO.
  5. You may not use AO for any illegal or unauthorized purpose. You must not, in the use of the service, violate any laws in your jurisdiction (including but not limited to copyright, spam, or trademark laws).
  6. You are responsible for complying with all applicable local, state, national and foreign laws relating to your use of the service. You may not violate any applicable law or regulation; post or transmit any materials that violate any applicable local law; or use the service for any fraudulent or inappropriate purpose.
  7. You may not use any robot, spider, other automated device, or manual process to monitor or copy any content from AO.
  8. You may not resell, duplicate or reproduce or exploit any part of the service without the written consent permission of AO.
  9. AO may modify, suspend or discontinue this service at any time, for any reason, at its sole discretion. AO reserves the right to refuse service to anyone for any reason at any time.
  10. AO claims no ownership, responsibility or intellectual property rights over any of the content or materials you provide to AO

General Conditions

  1. Your use of the service is at your sole risk. You acknowledge, understand and agree that AO provides the service to you “As Is” and “As Available” without warranty or condition of any kind.
  2. AO shall not be responsible for any inaccuracies related to your product or business, and AO shall not be responsible or liable for any writing/publishing content that may negatively affect or damage your product or business.
  3. AO reserves the right to provide similar or identical services to companies that may be in competition with you. In such cases, AO shall use its best efforts to insure that all content provided to each client of AO is unique and appropriately tailored to each client. At no time shall AO ever disclose any information received from one client to another client.
  4. You consent to AO publishing your company name on AO’s website/portfolio for AO’s promotional use, although you reserve the absolute right to require the removal of your company name on our website.
  5. Technical support and consultation is only provided to paying account holders and is available as per the terms of your account.
  6. You understand that AO uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run and manage the service.
  7. You acknowledge, understand and agree that AO cannot guarantee the security of your data while it is being transmitted over the Internet and through servers that are out of our control.
  8. You must not modify, adapt or hack the service or modify another website so as to falsely imply that it is associated, linked to, or partnered with AO.
  9. Verbal, physical, written or other abuse of any AO customer, employee, member, or officer will result in immediate account termination and legal action.
  10. You agree to defend, indemnify, and hold harmless AO its officers, directors, employees and its agents from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, made by any third party due to or resulting from your use of the service or your violation of this Terms of Service.
  11. AO respects the privacy of its clients and the confidentiality of the information that you provide to AO in connection with the services provided by AO, such as email addresses of your customers. AO will never disclose or sell such information to any third party without your permission subject to any disclosures required by law or properly issued subpoena.
  12. You agree to receive administrative and legal notices about the service electronically via email, text, or snail mail.
  13. The failure of AO to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and AO and govern your use of the service, superseding any prior agreements between you and AO (including, but not limited to, any prior versions of the Terms of Service).

Payment Terms

  1. A valid credit card is required for all accounts.
  2. Your first payment covers onboarding and 8 articles (Weekly plan) or 4 articles (Bi-weekly plan). Your following 12 weeks will include 12 articles (Weekly plan) or 6 articles (Bi-weekly plan).
  3. The service is billed in advance for the package you’ve chosen and all plans renew automatically. 
  4. Clients will be billed every 12 weeks (legacy clients on monthly plans will be billed every 4 weeks).
  5. Based on the cadence of your plan (weekly or bi-weekly), articles begin production on Fridays, weekly or every other week. If AO cannot begin an article due to lack of approval on the topic or missing key information, AO will shift to another approved topic on your list. If there are no approved topics in your queue, AO will skip producing that article, with no refund for the skipped article. If a week is skipped and you can provide approval/ missing information within 4 weeks of the start date, AO will produce that article at no additional charge, delivering content within ~4 weeks. 
  6. Refunds are not available after your purchase. Requests to end service must be made in writing at least 6 weeks in advance. 
  7. AO reserves the right to terminate or suspend an account for non-payment of subscription dues. Any unpaid fees for your term are still owed.
  8. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties.
  9. AO reserves the right to change payment terms at any time.

Intellectual Property

  1. Any content created by AO and delivered to you is owned by you and considered “work for hire”.
  2. AO claims no intellectual property rights over the material you provide to the service.

Warranty and Liability

AO does not warrant that:

  1. The service will be uninterrupted, timely, secure, bug or error-free.
  2. Any errors or bugs in the service will be corrected.

You expressly understand and agree that AO shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if AO has been advised of the possibility of such damages), resulting from your usage of the service.

Cancellation and Termination

  1. You are solely responsible for properly cancelling your account. You may cancel your AO services at any time by contacting us by email to or You will no longer be charged after your current term is completed.
  2. There is no cancellation fee.
  3. There will be no refund if you cancel the service before the end of your current, paid-up month or quarter, and you will not be charged or billed thereafter.

If you have any questions regarding this Terms of Service or if you wish to discuss the terms and conditions contained herein please contact us.